The AI-native customer support platform

Support inbox,
handled, calm & cozy.

Every DM, email, and text in one place.
The agent drafts replies in your voice.
You set what it can send.

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Help Widget · Support Email · Knowledge Base · Ask AI · DMs
Inbox 4 OPEN
D
@dana IG · NOW
okay obsessed, how much for the full set??
Buying intent
K
Kai SMS · 9M
does the linen set run small?
B
Brandt & Co. EMAIL · 1H
Could we get your wholesale linesheet?
M
Marta TIKTOK · 2H
where is my order #2312?
D@danaINSTAGRAM
okay obsessed, how much for the full set??
Draft in your voice
It's $128 for the full set! Want me to send the link?
Reply sent to @dana
6 handled while you slept. 2 need you.
SanaWholesale linesheet sentDONE
MarcusRefund #2312 resolvedDONE
Devi3 threads rebalancedAUTO
KaiSizing question on the linen setNEEDS YOU

They'll message you anywhere.
One calm and cozy inbox.

Instagram, Facebook, TikTok Shop, email, SMS, live chat, WhatsApp. However it arrives, it lands in one place with the customer's history already attached.

Conversations arrive from Instagram Facebook TikTok Shop Email SMS Live chat WhatsApp
One calm and cozy inbox
Morning brief · overnight
Today · Tuesday
6 handled while you slept. 2 need you.
@danaDraft ready — buying intentDRAFTED
SanaWholesale linesheet sent✓ DONE
MarcusRefund #2312 resolved✓ DONE
Devi3 threads rebalanced✓ AUTO
KaiSizing question — needs youNEEDS YOU
Inbox worked itself down to 2 · 4:12am → 8:00am
While you were away

It works the inbox
so you don't have to.

Open the app to a short brief, not a pile. The agent has already triaged, drafted, and flagged the handful of things that need a human.

Reads intent. Buying signal, complaint, or wholesale, tagged the moment it lands.
Drafts in your voice. Learned from your replies and snippets, not a robot template.
Routes to the right person. By workload, by expertise, by who is actually online.

Nothing sends itself
unless you say so.

By default the agent drafts and waits: you read it, and one tap sends, edits, or bins it. Turn Autopilot on and it handles the replies it is sure about — never a refund, a VIP, or someone upset. Your voice stays yours.

Shared inbox · 3 open
@dana
okay obsessed 😍 how much for the full set??
Instagram comment · 40s ago
✦ buying intent
✦ inrelay drafted a reply
Sana
Took the wholesale question — sending the linesheet now.
Assigned · Email
Marcus
Refund sorted, marked done ✓
SMS · caught up

Go on, poke around.

Inbox 6 open
K
Kai YOU
does the linen set run small?
On it
B
Brandt & Co. SANA
Could we get your wholesale linesheet?
Waiting
D
Devi AWAY TILL 2
Open threads moved to Sana and Marcus
Rebalanced
M
Marta MARCUS
Refund for order #2312
Done
T
Tomas YOU
Is the oat colourway restocking?
Waiting
R
Rina SANA
Swapped the gift note on order #2340
Done
KKaiSMS · ASSIGNED TO YOU
just ordered the linen set in oat, so excited
Thanks Kai! It is packed and going out today, you will get tracking by tonight.
hey! does the linen set run small? I'm usually between M and L
Draft in your voice
It runs true to size with a relaxed fit, so I'd go with the M! Want me to hold one for you?
2 min
To go live
4
Channels, one inbox
73%
Replies drafted for you
0
Per-message fees

The inbox is the middle. This is the rest.

Customers get answers before they ever wait on you, and you find out afterwards how it went.

01 · Help center & widget

Most questions never reach a person.

A public help center your customers can search, and a widget on your site offering the same answers before anyone opens a ticket.

Articles and collections on public, indexable pages.
Browse-help and search built into the widget.
Quick answers for the questions you get daily.
02 · Live chat

Catch them while they are still on the page.

A real conversation on your site, handed to a teammate the moment it needs one, with the whole history attached.

Handoff to a human without losing the thread.
Inline lead capture before the chat begins.
Transcript on request, emailed when it ends.
03 · AI assistant

It reads the thread. You keep the judgment.

The copilot sits beside the conversation, not in a separate app. It summarises what happened, pulls the context it promised, and drafts in your voice.

Summarise a long thread down to what matters.
Draft a reply learned from how you actually write.
Surface the order, the history, the earlier promise.
04 · Autopilot

Let it send the easy ones.

Turn Autopilot on for a workspace and the agent stops asking about the replies it is confident in. What it may send on its own is bounded, and the boundary is not a setting you can talk it out of.

Refunds, VIPs and upset customers always wait for a person, in every mode.
05 · Satisfaction

Find out how it actually went.

A rating at the end of the conversation, on the channels you choose, in the words you choose.

Pick the scale, its order, and the question asked.
Decide whether a comment is optional or required.
Ask inline after a chat, or follow up by email.
“We went from answering DMs at midnight to an inbox that basically runs itself. The drafts actually sound like us — I approve most of them in one tap.”
Mara Reyes
Founder · Marlowe the Label

Feel the coziness

Customer support, in hand.

Give every customer conversation a calmer place to land.

Let’s go cozy

Start free. Grow when the team does.

Three flat plans, the agent on every one. No per-resolution fees. Ever.

Solo
$19/ month
One person, any vertical — free tier included.
  • Email and live chat in one calm inbox
  • Knowledge base — in the widget or a public help center
  • The agent, with a reply budget you set
  • Quick answers, lead form, CSAT, order lookup
See full pricing
Most popular
Team
$79/ month, flat
The whole team joins. Flat, even in Q4.
  • Everything in Solo
  • Seats for the whole team — never priced
  • Assignment, presence, and escalation to a person
  • Analytics, campaigns, and the mobile team app
See full pricing
Studio
$149/ month per bundle
Isolated client workspaces, white-label.
  • Everything in Team, for every client
  • Per-client knowledge base, voice, and agent
  • White-label help center on their domain
  • Priced on workspaces, never on seats
See full pricing

There’s also a Free plan — $0 forever: the Solo plan with a small reply budget and inrelay branding. You set your AI budget. No silent upgrades. Yearly billing and the full comparison live on the pricing page. Cancel anytime; your data exports whenever you want.

The stuff you're wondering.

Does it really sound like me?
inrelay learns from your past replies and the snippets you save, so drafts come out in your voice, not a stiff template. And you always see the draft before anything sends.
Will it send messages without me?
Never automatically. inrelay drafts and suggests; you are the one who hits send. Approve in a tap, edit first, or write your own. It is your call every time.
Which channels can I connect?
Instagram DMs and comments, TikTok Shop buyer messages, email, and SMS today, all in one inbox, with more channels rolling out. Connecting each one is a tap, no developer needed.
Is my customer data safe?
Your conversations and customer data are yours. We don't sell it or train public models on it, and you can export or delete everything whenever you want.
How long does setup take?
A few minutes. Connect your channels, invite your team, and you're live. There is no settings maze to get lost in.
What if I'm a team of one?
Solo is free forever. You get the full inbox and agent drafts for yourself, and when you hire, the team features are already waiting.

Start running your DMs.

Give your customers faster answers and your team their evenings back.

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Desktop and mobile. Free for solo.