SMS shared inbox — texts with an owner

Texting is the channel customers answer fastest and teams run worst. In most small shops it’s a phone in a drawer, or worse, a founder’s personal number — no assignment, no history anyone else can see, no way to hand a thread over. An SMS shared inbox fixes the ownership problem: the number belongs to the business, and every text to it becomes a conversation your whole team can see, claim and finish.

SMS is in development. This page describes how the channel works and — because texting has real per-message costs most vendors quietly bury — exactly how we intend to charge for it.

Limits, stated plainly

SMS is the one channel where every single message costs the business real money. That fact shapes the pricing, and we’d rather show you the shape now than surprise you on an invoice.

SMS meters separately — always. Carriers charge a fee for every text message sent. So SMS gets its own small, usage-based meter, and it is never folded silently into the flat plan. A vendor who folds “unlimited SMS” into a flat plan is either losing money or planning to claw it back somewhere you can’t see. We won’t quote rates before the channel ships — carrier costs vary by country and change — but the model is pass-through and visible: you’ll see what texting costs, priced as texting, next to your plan on the pricing page.

Texts are billed in segments. Carriers count a standard text as roughly 160 characters; a longer message is carried — and charged — as several segments. The AI drafting short is a cost feature here, not just a style choice.

Registration is not optional. Unregistered business traffic increasingly gets filtered by carriers before it ever reaches a phone. The days-long registration step above is what keeps your deliverability honest.

SMS is a plain medium. No typing indicators, no read receipts, no rich formatting; picture-message support varies by country and carrier. What SMS gives you in exchange is reach — it works on every phone, with no app installed.