Everything that’s landed in inrelay, newest first. No roadmap promises here — only things you can use today.
The help widget can now start the conversation: target visitors by page, dwell time, device and business hours, with frequency caps. Replies land in the shared inbox like any other chat.
Measure how a conversation actually went. Configurable scales and questions per channel, shown inline at the end of a live chat and as a hosted form for email tickets — results in CSAT reporting.
Publish a help center under your custom domain with DNS verification, collections, article SEO settings and full style control. Public pages are indexable, searchable and power the widget’s Ask AI answers.
Live chat with lead capture, quick answers, business-hours messages, assign/transfer/escalate for the team, and transcript downloads for the customer — every event recorded on a durable, audited timeline.
The mobile app covers the away-from-desk work: triage the inbox, approve drafts, reply, assign and run live chats from your phone. Deep configuration deliberately stays on desktop.
See when a teammate is typing on a thread and preview their draft before you send a duplicate reply — two answers to one customer is the shared-inbox failure this removes.
Every thread now carries one canonical workflow state — new, needs reply, waiting, slipping, late — derived in one place and shared by desktop and mobile, with deadline-driven urgency instead of a wall of unread.
Where it all started: a native Mac and Windows app with the three-pane inbox, a kanban board view, channel-aware compose, internal notes, snippets, scheduled sends and Copilot.
Give your customers faster answers and your team their evenings back.
Desktop and mobile. Free for solo.