Same calm inbox, different vocabulary — seven verticals, each mapped to the way that work actually arrives.
A shared inbox for teams turns one address — support@, hello@, office@ — into a queue a whole team runs together, with an owner on every conversation. inrelay adds an AI agent that triages, drafts and routes, and a human approves every send. The pages below map that inbox to seven industries, in their own words.
The product underneath is the same everywhere: one queue, assignment, internal notes, collision detection, drafts you approve before they send. What changes by industry is everything around it — what the messages are about, who has to see them, and what a dropped one costs. A returns question and a missed client deadline are both “an email nobody answered”, but they deserve different pages.
Every solutions page that exists, linked — nothing listed before it’s written.
WISMO, returns, drops and BFCM — a queue that survives launch day.
Shared inbox for ecommerce → CreatorsGet the inbox off your phone at midnight — and let someone help without your passwords.
DM management for creators → CommerceOrder context beside every thread, when the Shopify integration lands.
Shipping soon → Professional servicesClient email with owners and deadlines, through busy season and beyond.
Shared inbox for accounting → Professional servicesMatter correspondence with a clear owner and a private place to confer.
Shared inbox for law firms → PropertyListings, showings and closings — every party on one thread someone owns.
Shared inbox for real estate → OperationsLoads, carriers and exceptions, tracked to resolution instead of lost in cc.
Shared inbox for logistics →Family status as of August 2026 — the Shopify page describes an integration in development, marked as such.
Read the page whose vocabulary matches yours. If your week is measured in orders, drops and return windows, start with ecommerce & DTC; if it’s measured in unread DMs at midnight, start with creators & social sellers. The professional-services pages — accounting and legal — are for teams where a missed email is a missed obligation, not a slow reply.
If two pages fit, pick the one closer to where your customers write from: a Shopify store run by a creator is better served by the commerce page, because volume spikes shape the workflow more than the follower count does. And if none of them fit, that’s fine — the general what is a shared inbox explainer and the features index cover the product without any industry framing, and pricing is the same flat per-account model whichever door you came in through.
One honest note on scope: these pages describe the same product with the same limits. A vertical page never unlocks features the features pages don’t list — if something is still in development, it says so there and here.
Free to start with your own inbox — flat per account, never per seat, whichever industry you answer for.
Give your customers faster answers and your team their evenings back.
Desktop and mobile. Free for solo.