Everything inrelay ships today — each one honest about what it does, none of them sold separately.
inrelay's shared inbox features fall into four groups: the agent (AI drafting, triage and routing), the teamwork layer (collision detection, assignment, notes), the self-serve layer (knowledge base, chatbot, CSAT), and what you build for your own customers (onboarding checklists, a public roadmap, in-app chat). The agent, the knowledge base and the inbox are on every plan, including the free one — plans differ by who they're for, not by capability held hostage: Team adds the teamwork layer, Studio multiplies it across client workspaces.
Where the AI does the heavy lifting — always on your leash.
Reads every message, tags the intent, and writes a reply in your voice — ready when you open the thread.
How drafting works → Order from chaosUrgency, intent and ownership decided before you've had coffee. The inbox arrives sorted.
How triage works → The promiseNothing reaches a customer without a human. The autonomy dial is yours, per workspace.
The approval model →What makes a shared address safe to actually share.
See who's already in a conversation before your customer gets two answers.
How it prevents collisions → In your pocketThe companion for iPhone and Android: triage, approve drafts, and reassign from anywhere.
The mobile companion → On your deskA real Mac and Windows app — native notifications, keyboard-first, no lost tabs.
Why desktop-native →Answers customers find before they ever need you.
A searchable help centre on your own domain, feeding the widget and Ask AI.
The knowledge base → The scoreboardA one-tap rating after each conversation, so you learn how it went — not just that it ended.
Measuring satisfaction → Answers itselfAnswers live chat from your own articles, declines what you fence off, and hands over to a person on request.
How the handoff works → The blank pagePoint it at your website and get the first thirty articles back as drafts, in your own voice.
How generation works → ReportingVolume, response and resolution times, workload — and what customers keep asking, with the missing article drafted for you.
See topic analytics → PolicyResponse-time promises with timers that respect your working hours.
Shipping soon →The widget and the help centre are not only support surfaces — they are where you guide, publish and listen.
A guided task list and a “show me around” tour for your own customers, in the widget you already installed.
How checklists work → ListeningA public board they vote on with an email — and an email back on the day it ships.
How the roadmap works → Inside your appYour widget as a hosted page in a WebView — no SDK, replies by email when the app is closed.
See in-app chat →Flat plans, and teammates are never priced — conversations aren't metered, and the only number is the AI reply budget you set.
Give your customers faster answers and your team their evenings back.
Desktop and mobile. Free for solo.