Solutions · Shopify
One inbox for your store’s email and live chat, an AI agent that drafts in your brand’s voice, and a flat price that doesn’t climb with your ticket count.
Shipping sooninrelay is Shopify customer service software priced flat, not per ticket: a shared inbox for your store’s email, live chat on the storefront, a knowledge base on your own domain, and an AI agent that drafts replies in your brand’s voice — a human approves every send. Order context beside each conversation is in development.
Running support for a Shopify store means the same message, hundreds of times: where’s my order? It means a quiet Tuesday and then a launch day that triples your queue overnight. It means answering with one hand while the other holds the Shopify admin open in a second tab, hunting for the order number the customer didn’t include. And on ticket-metered helpdesks, it means paying the most in exactly the months your margin is thinnest.
None of that is a customer-service failure. It’s what selling online looks like — and it’s the exact shape of problem a store’s support tool should absorb, not pass along.
WISMO answered fast, without a human typing it fresh each time. Order-status questions are the bulk of a store’s queue. They deserve a fast, accurate, on-brand answer — and they should cost your team seconds of review, not minutes of writing.
A tool that survives the spike. Drops, promos and Q4 don’t ask permission. The queue triples; your software bill and your team’s access shouldn’t triple with it.
One queue, honestly counted. Storefront chat and support email belong in the same list with the same owners — not two tools with two half-watched inboxes.
Your brand’s voice on every reply. DTC customers can smell a template. Speed that costs you your voice is a bad trade.
The order next to the conversation. The single biggest tab-switch in store support is inbox → admin → inbox. The order belongs beside the thread.
Here is how inrelay meets each of those five — including the one that isn’t shipped yet, marked as such.
With the Shopify integration connected, each conversation shows the customer’s order in a sidebar: items, fulfillment status, tracking, order history. The agent uses it to draft WISMO answers with the real tracking link already in place — and you approve before anything sends. It is in development now; the changelog announces it the day it’s real, and we don’t publish dates we’d have to walk back.
You dropped a restock at 8pm and went to bed. Overnight, forty-one messages arrived — storefront chat and email, one queue. The agent triaged all of them: tagged the order-status questions, routed the two damaged-parcel messages to whoever owns returns, and drafted replies in your voice for everything routine.
Your morning brief reads like a to-do list that already did most of itself: thirty-four drafts waiting for approval, five answered by customers finding the knowledge base on their own, two that genuinely need you. You read drafts over coffee, approve most with one tap, rewrite one where the customer is upset and deserves a human from scratch. By 9:30 the queue is clear — and nothing went out that you didn’t see first.
That’s what Shopify customer service software should do: work the queue down while you’re away, and leave you as the one who decides what your customers hear.
We’d rather show you a short true list than a long logo wall. Today, inrelay for a Shopify store means: your support email over Gmail, Outlook or IMAP; the live chat widget on your storefront theme; and a knowledge base on your own domain for the answers customers can find themselves. The Shopify order sidebar is in development, and there is no integrations directory padded with stubs.
Every team shape inrelay is built for, in one place.
Browse solutions → ECOMMERCEThe broader online-store picture, beyond the Shopify stack.
For ecommerce teams → CREATORSFor teams whose storefront is a DM inbox.
For creators → FOUNDATIONThe core of all of it: one inbox your whole team runs together.
How it works →Connect your store’s email and chat in minutes — flat price, teammates never priced, and you on every send.
Give your customers faster answers and your team their evenings back.
Desktop and mobile. Free for solo.