One queue

The omnichannel inbox, honestly scoped

Every channel lands in the same queue with the same owner, the same notes, the same agent. Here's what's live today — and what's genuinely next.

What this covers

An omnichannel inbox puts every support channel — email, live chat, and eventually social DMs — into one queue a team owns together. inrelay ships email and live chat today; social and messaging channels are in development and marked plainly below, not sold as live.

The live set

Live today.

Substantially built, in daily use, safe to buy for.

Conversations

Email

Gmail, Outlook or plain IMAP behind your support@ — assignment, notes, collision detection and AI drafts on every thread.

Email in the shared inbox → Conversations

Live chat

A widget on your site with browse-help built in, human handoff that keeps the whole history, and transcripts on request.

Live chat for teams →
The honest roadmap

In development.

The social-first half of the product — listed when it ships, not before.

Social & commerce

Instagram DM

Story replies and DMs with team ownership, not a founder's phone.

Shipping soon → Social & commerce

TikTok Shop

Customer messages with order context and order actions from the thread.

Shipping soon → Messaging

SMS

Text conversations in the same queue, with its own honest metering.

Shipping soon → Messaging

WhatsApp

WhatsApp Business API conversations beside everything else.

Shipping soon → Messaging

Messenger

Facebook page messages, owned like any other thread.

Shipping soon →

Channel status as of August 2026 — the changelog records each launch.

The coverage rule

How to think about channel coverage

The trap in this category is the checkbox grid: vendors list every channel an API exists for, and you discover post-purchase which ones are a webhook in a trench coat. Our rule is the opposite — a channel appears on this page when the full inbox works on it: assignment, internal notes, collision detection, the agent's drafts and the approval gate. Two channels that genuinely work beat seven that half do.

If the channel you need is in the development list, that's a real signal to weigh — tell us and we'll tell you honestly where it sits.

Start today

Every channel, one calm queue.

Free to start with your own inbox — every feature, no card, never per seat.

Start freeSee pricing

Channel questions.

Do all channels share one inbox?
Yes — one queue, one owner per conversation, the same notes and drafts regardless of where the customer wrote from. That's the definition of the product.
How are channels priced?
Channels aren't priced individually. Plans meter volume: tickets (email) and conversations (chat), flat per account — never per seat.
When do the social channels arrive?
When they pass the full-inbox bar above. We don't publish dates we'd have to walk back; the changelog is where launches appear first.

Start running your DMs.

Give your customers faster answers and your team their evenings back.

Download formacOS Download on theApp Store Get it onGoogle Play

Desktop and mobile. Free for solo.