Three flat plans, the agent included — and three promises about money.
Other tools charge $0.75–$2 every time their AI answers a customer. Here the agent’s work comes with the plan — a busy month never means a scary bill.
The agent has a monthly reply budget that you choose and can always see. It never spends more than you told it to.
No auto-bumped tiers, no surprise add-ons, no quiet switch in how we count. Your plan changes when you change it.
$0 forever — the Solo plan, honestly scoped. The shared inbox, live chat, knowledge base, and the agent with a small reply budget; the widget carries inrelay branding. Not a trial, and nothing upgrades on its own.
Start freeMoving up is simple: your first teammate means Team · your second workspace means Studio · a bigger reply budget comes included with Team · cancel anytime, export everything.
Start on Solo: the agent answers “where’s my order?” from live order lookup and drafts in your shop’s voice while you make things. When the first hire arrives, Team is the Store plan — assignment and collision detection, a sales concierge, and every channel your customers already use.
Ship help inside your app on Solo: the widget with your own launcher, a knowledge base your users read without leaving the product, and chat that falls back to email when you’re heads-down building. On Team, escalations route to the right person and the whole team works one inbox.
One simple ladder: how many people, and how many brands. The agent is on every plan — you just give it a bigger budget as you grow.
| Free | Solo | Team | Studio | |
|---|---|---|---|---|
| People & workspaces | ||||
| Teammates | just you | just you | the whole team | every client team |
| Price per seat | never | never | never | never |
| Workspaces | one | one | one | a bundle, isolated per client |
| Inbox & channels | ||||
| Support email — forwarding address or Gmail | ||||
| Live chat + help widget, your launcher | ||||
| Instagram, Messenger, SMS — as they land | — | — | ||
| Knowledge & the agent | ||||
| Knowledge base — in-widget only or public help center | ||||
| Knowledge sources: URL, crawl, documents, paste | ||||
| The agent, with its reply budget | small budget | you set it | bigger budget included | per workspace |
| AI chatbot on live chat, with human handoff | ||||
| Help center generated from your website | one free run | one free run, then monthly | one free run, then monthly | per workspace |
| Brand voice, learned from you | ||||
| Quick answers, lead form, CSAT, order lookup | ||||
| For your customers | ||||
| Onboarding checklists & guided tours in the widget | — | — | ||
| Public roadmap with email-to-vote | — | — | ||
| Changelog timeline on your help center | — | — | ||
| Working as a team | ||||
| Assignment, presence, collision detection | — | — | ||
| Escalation routing to a person | — | — | ||
| Topic analytics and proactive campaigns | — | — | ||
| Sales concierge (commerce) | — | — | ||
| Mobile team app | — | — | ||
| For agencies | ||||
| Per-client knowledge base, voice, agent, channels | — | — | — | |
| White-label help center on a custom domain | — | — | — | |
Per-resolution pricing bills you every time the vendor’s bot answers a customer: $0.99 at Intercom, $0.75 at Help Scout, about $1 at Gorgias — stacked on top of the ticket itself. It rewards the vendor most when no human is watching, and it turns your best month into your worst bill. One store’s documented Q4 bill went from $360 to $1,098.
We price the other way around. Plans are flat. The agent’s work is included, governed by a reply budget you set and can see. The only shape where our incentive is simply that your inbox runs calm.
The agent on every plan carries a monthly reply budget — a number you choose, visible in the app, spent only when the agent actually answers a customer. As it runs low, we tell you. When it runs out, the agent pauses and your inbox keeps working like a normal shared inbox — raise the budget, or let it rest until next month. There is no overage fee, and nothing upgrades on its own.
| Per seat | Per resolution | Flat plan | |
|---|---|---|---|
| Typical price shape | $19–$115 / agent | $0.75–$2.00 / answer | one flat price / plan |
| Hire two more teammates | bill doubles | no change | no change |
| Q4 triples your volume | no change | bill triples with it | flat — the budget is yours |
| The bot answers a question | add-on fee | $0.75–$2.00 each | inside the budget you set |
| Vendor earns more when… | you hire | the bot flies solo | you stay, happily |
Reference points as of August 2026: Intercom Fin $0.99 per resolution · Help Scout $0.75 per resolution · Gorgias ~$1 per AI resolution, billed on top of the ticket · Zendesk $19–$115 per agent + metered AI. Sources in docs/personas-and-packaging.md §10.
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