You're searching for a help desk that stops charging per seat. The stronger shape: a plan that's flat. Add every teammate who ever touches a customer — the bill doesn't move.
inrelay doesn't do per-seat pricing at all. The Team plan is one flat $79/month for the whole team — teammates are never priced, counted or tiered. Solo ($19/month, with a free-forever tier) is for one person; inviting your first teammate is the move to Team. The one thing with a dial is the AI's monthly reply budget, and you set that yourself.
Per-seat pricing is the default in this category, and it's the single most-cited reason teams switch tools. This page is the argument for the other model — with the arithmetic, since nobody else publishes it.
A help desk bill that scales with headcount punishes exactly the behaviour good support needs: getting more of the company close to customers. On per-seat plans, every choice becomes a licensing question. Should the warehouse lead see order complaints? That's $25/month. Should the founder keep an eye on tone? Another seat. A seasonal hire for the holiday rush? Two more, annualised in the contract.
So teams do what the pricing trains them to do — share logins, forward screenshots into Slack, and keep support sealed inside the smallest possible group. The tool designed to make customer conversations shared ends up rationing who's allowed to see them.
The same support team at three sizes, on the pricing models this category uses. Volume assumptions identical throughout.
| Typical per-seat ($25/agent) | Zendesk Suite Team ($55/agent) | inrelay Team ($79 flat) | |
|---|---|---|---|
| 3 people | $75/mo | $165/mo | $79/mo |
| 8 people | $200/mo | $440/mo | $79/mo |
| 15 people | $375/mo | $825/mo | $79/mo |
| Hire two more | +$50/mo | +$110/mo | +$0 |
| AI answers included | usually an add-on | +$1.50–$2.00/resolution | included — you set the AI budget |
Competitor list prices as of August 2026 — sources in pricing and the comparison pages.
“Unlimited” usually hides a footnote, so here are ours in body text. We don't promise unlimited — we don't price seats at all. Solo ($19, with a free-forever tier) is for one person; the day you invite a teammate is the day you move to Team, and Team is $79 flat however many people join. The one dial is the AI agent's monthly reply budget: you set it, you can see it, and when it runs out the agent pauses while the inbox keeps working. No overage fee, no per-resolution fees. Ever. No silent upgrades.
Even Crisp — the other flat-price incumbent — caps seats at 4, 10 or 20 by tier. We don't cap them anywhere on Team, because a teammate reading conversations costs us nothing, and charging for nothing is how this category lost the plot.
Solo is $19 flat for one person; Team is $79 flat for everyone else, teammates never priced — the math up there is the whole pitch.
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